BGL Group’s brands include price comparison site comparethemarket.com, partnerships business Junction, insurance brands Budget Insurance and Dial Direct, life insurance specialist Beagle Street, and the contact centre operation Fusion. The group prides itself on providing seamless customer service to its eight million customers across the UK, and is keen to ensure that it can continue to do so even in the event of an emergency affecting its offices.
Daren Homewood, Associate Director Fusion Operations, said:
“We have used DSM’s technical expertise to support us in pre-building our desktop and telephony configurations so we can be up and running within a matter of hours of invoking emergency procedures.
“Their knowledge and project management skills have helped us to design and implement the solution, and carry out thorough testing to prove that successful recovery is achievable within a commercially acceptable timescale.”