Vodafone has apologised to a mother whose six year-old daughter found an X-rated home sex video on her replacement phone.
Laura Leconte Pais, 31, was given a new handset by the mobile giant when her Sony Xperia T broke.
The company told the mother-of-two the secondhand phone had only been used briefly and they were providing it “as new”.
But Laura was horrified when she heard moaning noises coming from the phone as her daughter Stefanie looked for family photos on it.
She grabbed the handset and found graphic video of a woman performing oral sex on a man before having full sex.
The phone also contained pictures of naked women from porn websites.
Portuguese-born Laura, from Kennington, Ashford, Kent, said: “I always take pictures of the family, so my daughter asked to look through them.
“I could hear she was on a video but it didn’t sound familiar, so straight away I grabbed the phone off of her.
“When I played it back on my own and saw what it was, it was very upsetting.
“The phone should have been put back to factory settings before it was given to
Laura, a professional interpreter, added: “You try to protect your children from all these things, and keep them innocent for as long as you can.
“I was upset that I was exposed to it, and very upset that potentially my children could have watched a porn video.”
Vodafone said they were investigating why the video was left on the phone which was issued at its Ashford store on May 21.
The company has apologised to Laura, given her a new phone, and offered her a gesture of goodwill.
A spokesman said: “We are sorry to hear about this, and want to help our customer as much as we can.
“To do that, and to help her prove her case, we need her to give us the memory card itself.”