We are committed to resolving complaints from readers, contributors or members of the public swiftly and fairly.
All of our editorial staff are trained to adhere to the Editor’s Code of Conduct set out by the Independent Press Standards Organisation (IPSO). This can viewed here https://www.ipso.co.uk/editors-code-of-practice/
We also operate a stringent licensing system which respects the copyright of content creators and owners.
If you believe we have breached these principles and wish to make a complaint you should firstly contact the news editor of the local SWNS office which has produced the content in question. The SWNS reporter has handled your story will be able to advise you who this is. Contact details can be found here.
Photographic or video queries should be submitted to our central image desk at firstname.lastname@example.org.
If the matter cannot be resolved locally it will be escalated to the senior management or Directors at our company headquarters in Bristol.
A full copy of our complaints procedure can be obtained by emailing our central newsdesk email@example.com.